3 rules to tastefully turning down the other design companies

By
Angie Herrera

It happens. We don't get hired for every project we bid on (just like we don't bid on every project that comes our way). That's just the way it is and always will be. Someone will be cheaper or faster or just plain better. Who knows? But this article is less about that and more on how to actually turn down the other companies you've asked to receive proposals from. ## Tell them! When a design studio has given you a full proposal – or even an estimate – and you've decided to go elsewhere, have the courtesy (and the guts) to tell them. After all, they've taken the time to give your project thought (sometimes a lot of thought) and likely have taken the time to meet or talk with you over the phone. Sure, it's part of the job, but it's always good to hear "Thanks". (Notice I said "thanks" and not "thanks anyway". The latter is just condescending in my book.) Plus, it says something good about **you**. Ignoring follow up calls and emails from those studios you've rejected is just plain tacky and rude. And trust me, whatever good thoughts they had about you will diminish with every ignored email or voice mail. Is that really how you want people to think of your company? ## If they ask why, don't be afraid to share One thing we've started doing is asking why we didn't get picked. Trust me, it's not an easy question to ask because it may just mean we're failing in some small area. The flip side is that we're asking because we actually want to get better and improve our batting average. I'm not saying that you have to spill the beans and give them every detail. Instead, keep it short and straightforward. "We went with another company because they were cheaper." Or, "we went with another studio because they could get it done faster." That's it. No further explanation is needed. If you really don't feel comfortable doing this, then at least say so. Don't ignore the question - again, it reflects poorly on you. ## Don't wait Related to the first point, if you've made a decision, take initiative and tell the other studios that you've done so. Don't wait for the awkward follow up call / email that you'll likely get. Again, it's just being professional. Nothing more, nothing less. #### Bottom line In the end, it's all about being professional and courteous. We're all grown-ups and should know how to act as such, especially in situations like this, right? Right? Boy I hope so.